A QA queue that pulls completed work orders, Lifeline enrollments, and timesheets into one place; multi-level approval routing; evidence packaging that an auditor can swallow whole; and an EPE performance-evaluation flow tied to the same data. Stop sampling and start trusting.
A spreadsheet of "approved/rejected" with no evidence trail isn't QA. It's a placebo.
Completed work orders, finished enrollments, and submitted timesheets feed a per-team QA queue. Reviewers work top-to-bottom; nothing slips through to billing or compliance unverified.
Configurable pipelines: routine items auto-approve, larger jobs route through a supervisor, regulated workflows go to a compliance reviewer. Each approval is timestamped and signed.
Reviewers see the same evidence the field captured: before/after photos, customer e-signature, ratings, GPS, screen-recording timestamps, and California TPV audio. Decisions made on facts, not vibes.
Utilization, first-time-fix rate, NPS, recertification velocity, agent fraud risk score, geofence violations — the dashboards your operations leaders look at every Monday morning.
OwlUp's Employee Performance Evaluation runs DRAFT → ACTIVE → CALIBRATION → MEETINGS → CLOSED, tied to the same data as QA reviews. No more annual reviews built from memory.
When USAC, CPUC, or an internal compliance review asks for backup, the evidence package — photos, recordings, GPS trail, approvals, signatures — exports as a single archive.
Stop sampling 5% of jobs hoping the rest are clean — review what the system flags, trust the signal.
Learn more →Lifeline, telecom regulatory, BPO, healthcare — every regulated workflow rolls up into one auditor-ready surface.
Learn more →See sub-agent performance, fraud risk, and recertification cadence on one scorecard. Coach with data, not anecdotes.
Learn more →EPE cycles tied to real performance data, not just the manager's recollection of last quarter.
Learn more →Bring your toughest audit question. We'll show you how the queue, evidence, and approval trail answer it on a live demo tenant.
Request a demo