Field Service & Scheduling
Time Tracking and Analytics
A solution that analyzes productivity and provides insightful reports for efficient time management.
Provisioning and Automation
A system for automating provisioning and optimizing infrastructure management.
Billing, Invoicing & Taxation
A system for managing billing and taxation with accuracy and compliance.
AI-Powered KB and Reporting
A system that leverages AI to enhance knowledge base management and generate insightful, data-driven reports.
Integrated Communications
A unified platform for seamless communication across multiple channels, enhancing collaboration and productivity.
HR and Employee Performance
A system for managing HR processes and tracking employee performance to drive growth and optimize talent management.
CRM and Sales Automation
The ultimate CRM tool designed to streamline your business operations.
Field Service & Scheduling
A system for managing field service operations, optimizing resources, and ensuring timely service delivery.
Project & Cost Management
A system for overseeing project workflows and managing costs, ensuring efficient resource allocation and budget control.
AI-assisted dispatch board
One operations console: technicians on the left, an interactive map and the active work order in the middle, and the queue of unassigned jobs on the right. Click any work order and OwlUp ranks every available technician by drive-time, skills, current SIP status, and territory — drag to assign, or hit Plan My Day and the platform builds a fair, optimized schedule for the entire shift in seconds.
Popular Features
One-click Suggest
Pick a work order — OwlUp ranks technicians by distance, skills, availability, and live call status, with a confidence score on each candidate.
Plan My Day
The BalancedV1 planner assigns every open job to a technician with ETAs, fairness across the team, and an extension point for LLM-driven planners.
Decision logging
Every accept, reject, and override is logged with the reasoning — the dataset trains the next generation of dispatch suggestions.
Field-ready mobile app for technicians
Technicians see their day, drive turn-by-turn to each job, and step through the customer-defined checklist — capturing photos, customer signatures, and ratings as they go. GPS keeps the dispatch board live, and the app falls back gracefully when coverage drops in basements, attics, or rural fiber pulls.
Popular Features
Photo & signature evidence
Before/after photos, customer e-signature, and a 1-5 satisfaction rating attach to the work order — every audit answer is one tap away.
Live GPS & offline fallback
Real-time technician location feeds the dispatcher map. When connectivity drops, the app queues updates and reconciles on the next sync.
Status workflow
New → En Route → On Site → Pending Review → QA → Approval → Closed. Every transition is timestamped and tied to a real action, not a free-text guess.
Quality assurance & approval gates
Every completed work order rolls into the QA queue. Reviewers verify the photo evidence, customer rating, parts used (drawn straight from the technician's van inventory), and time on site, then either close out or kick the job back to the field with a note. Approval is the final gate before billing — no untracked revenue, no missing audit trail.
Popular Features
Multi-level review
Configure the QA → Approval pipeline per team or service type. Bigger jobs route through more eyes; routine work flows through fast.
Inventory chain integration
Parts deployed on a job decrement van stock automatically. Audit reports show every device and SIM from warehouse → technician → customer.
Communicator integration
SIP presence shows which technicians are currently on a customer call so dispatchers don't interrupt — and customers can be one-click called from the work order.
More that ships in the box
Drive-time ETAs
Real road-network ETAs, not bird-fly distance. Customers get a tighter window; technicians don't get over-scheduled.
Skill & certification routing
Match technicians to jobs by skill, certification, and equipment qualifications — no more sending fiber installers to a copper repair.
Auto-refresh dispatch board
The board refreshes every 30 seconds. Dispatchers see new jobs, status moves, and field GPS without hammering F5.
Why it matters: service businesses that miss SLAs hemorrhage customers. OwlUp's FSM was built so a 200-tech operation runs as cleanly as a 20-tech one — same playbook, same audit trail, same predictable revenue.