2. Information We Collect

a. Information You Provide

• Account Registration: Name, email address, phone number, organization details.
• Profile Data: Role, title, preferences, communication settings.
• Billing Information: Payment card details, billing address.
• HR and Employment Data: Employee records, performance reviews, documents uploaded, KPIs.
• Support Inquiries: Communication content, attachments, contact information.

b. Information Collected Automatically

• Device & Usage Info: IP address, browser type, operating system, timestamps, usage logs.
• Activity Tracking: Time spent on tasks, pages visited, real-time collaboration events.
• Communications: Voice calls, chat messages, screen sharing (with user permission).
• Cookies & Similar Technologies: Session tracking, analytics, preferences storage.

c. Third-Party Integrations

If you integrate OwlUP with third-party platforms (e.g., email providers, cloud storage, telecom providers), we may receive relevant data as permitted by those services.

3. How We Use Your Information

We use collected data to:

• Provide and maintain OwlUP services.
• Improve user experience and platform performance.
• Enable secure communication and remote collaboration.
• Automate and streamline workforce management.
• Personalize content and AI-driven suggestions.
• Monitor system performance and detect security issues.
• Process payments and manage subscriptions.
• Communicate updates, promotions, and legal notices.

4. How We Share Your Information

We do not sell your personal data. We may share your data under the following circumstances:

• Service Providers: For hosting, payment processing, customer support, analytics.
• Business Transfers: As part of a merger, acquisition, or asset sale.
• Legal Compliance: If required by law, subpoena, or government request.
• Team Collaboration: Data shared with other authorized users within your organization.
• Third-Party Integrations: Only upon user authorization.

5. Data Security

We use industry-standard security practices, including:

• AES encryption for sensitive data.
• Role-based access controls and permissions.
• Secure storage and transmission protocols (e.g., HTTPS, TLS).
• Regular security audits and patch management.

However, no system is 100% secure, and users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention

We retain data as long as your account is active or as needed for:

• Legal compliance
• Dispute resolution
• Internal analysis

Users may request deletion of their data by contacting support@owlup.com.

7. User Rights and Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Request deletion of your data.
• Object to certain data processing activities.
• Export your data in a portable format.

Requests can be made by emailing privacy@owlup.com.

8. International Data Transfers

OwlUP operates globally. Your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) for international transfers.

9. Children’s Privacy

OwlUP is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us immediately at privacy@owlup.com.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify users via email or in-app notification.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us:

OwlUP, Inc.

• 555 Riverdale Dr, Suite A100
• Glendale, CA 91204
• Email: privacy@owlup.com
• Phone: 818.546.4601

Requests can be made by emailing privacy@owlup.com.